kou9 Privacy Policy — Your Information Is Completely Safe With Us

01 Introduction & Applicability

Kou9 (referred to as "we", "us", or "the platform") is an internationally licensed online gaming and Sports Betting platform. This privacy policy applies to all users of the kou9.win website and the kou9 mobile app.

We believe privacy is a fundamental right. When you share your information with kou9, you are permitting us to use it solely to improve our services — nothing more. We make it clear that we never sell your personal data to advertisers or third parties.

This privacy policy has been prepared in compliance with GDPR and applicable international data protection regulations, with consideration given to the local context of Bangladeshi users.

02 What Information We Collect

Kou9 collects your information in several ways, as described below:

Information Collected at Registration:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address & Country
• Password (stored in encrypted form)

Information collected during KYC verification:

• Copy of National ID (NID) or Passport
• Mobile Banking Account Details
• Selfie or Face Verification Photo (if required)

Automatically Collected Information:

• IP Address & Device Type
• Browser Version & Operating System
• Time Spent on the Platform & Pages Visited
• Login Time, Location & Session Data

03 How Your Information Is Used

Kou9 uses your information only for specific, defined purposes. We never use your data for anything else without your consent.

• Service Delivery: To ensure account management, betting, gaming, and payment services function properly.
• Identity Verification: Through the KYC process for anti-money laundering compliance and age verification.
• Security: To detect unauthorized account access and fraud.
• Customer Support: To provide accurate assistance via support tickets and Live Chat.
• Service Improvement: Analyzing user experience to improve the platform.
• Promotions: To send you bonus and offer notifications, with your consent.
• Legal Obligations: Storing and providing information as required by regulatory authorities.

04 Data Sharing & Third Parties

Kou9 shares your information with third parties only in limited, specific circumstances, as detailed below:

• Payment Providers: Mobile Banking, Nagad, Rocket — necessary information is shared to process transactions.
• KYC Service Provider: Approved third-party services may be used for identity verification.
• Law Enforcement: Information may be disclosed upon receipt of a court order or government directive.
• Game Providers: Limited data may be shared for specific games — only what is strictly necessary.

All third parties with whom we share your information are bound by our Data Protection Agreement and are not permitted to use your data for their own purposes.

05 Cookie & Tracking Policy

Kou9's website and app use cookies and similar tracking technologies to enhance your browsing experience.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

06 Data Protection Measures

Kou9 employs industry-leading technology and practices to keep your data secure. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Two-Factor Authentication (2FA): OTP verification at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
• Data Masking: Sensitive information such as card numbers is stored with partial masking.
• Access Control: Only authorized personnel are permitted to access specific data.

07 Your Data Rights

As a kou9 user, you have certain fundamental rights that we fully respect:

• Right of Access: You have the right to find out what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, please contact our support team. We are required to respond within 30 days. Note that certain data may need to be retained for a specified period due to legal obligations.

08 Data Retention Period

We retain your information only for as long as necessary. Once legal obligations or legitimate business purposes are fulfilled, your data is securely deleted.

09 Protection of Minors' Data

Kou9 strictly prohibits the use of its services by anyone under 18. We do not knowingly collect or process data from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. If a user registers with a false age, their account will be suspended immediately and all associated data will be deleted.

10 Policy Changes & Updates

Kou9 may update this privacy policy at any time, whether due to legal requirements, the introduction of new services, or security improvements.

For significant changes, we will notify you via your registered email and platform notifications at least 30 days in advance. Minor updates will be published directly on the page with the updated date.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the new policy, please close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with our Data Protection team.

We take privacy complaints seriously and aim to resolve them within 30 days. If you are not satisfied with the outcome, you may escalate your complaint to the relevant regulatory authority.