Please read these Terms & Conditions carefully before using the kou9 platform. This is a legal agreement between you and us — transparent, straightforward, and in plain language.
Keep these six things in mind before reading the full Terms & Conditions
Kou9 is strictly for individuals aged 18 and above. Account registration by minors is strictly prohibited and any such account will be closed immediately.
Each person is allowed only one account. Creating multiple accounts is a violation of our Terms — all accounts may be suspended and balances forfeited.
Bonuses and promotions are subject to specific terms. Withdrawals are not permitted until wagering requirements are met. Misuse of bonuses may result in balance cancellation.
Providing false information during registration may result in account suspension. Valid national ID and bank details are required for KYC verification.
Kou9 takes responsible gaming seriously. We encourage all members to make use of our self-exclusion and limit-setting features.
Any form of fraud, system manipulation, or illegal activity will result in permanent account closure and legal action.
Important Notice: By accessing or using the kou9 website or app, you are deemed to have automatically accepted these Terms & Conditions. If you disagree with anything, please stop using the service and contact our support team.
These Terms & Conditions form a legal agreement between the kou9 platform and all its users. kou9 (hereinafter referred to as "we", "the platform", or "the company") is an internationally licensed online gaming operator. Our services are available to members in Bangladesh and certain other countries.
By registering, logging in, or using any service on kou9, you are considered to have read and agreed to these full Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. Failure to comply with these terms gives us the right to suspend or terminate your account at any time.
Kou9's Terms & Conditions may be updated at any time. When changes are made, a notice will be posted on the platform and the "Last Updated" date will be revised. Continued use of the service after any update constitutes acceptance of the new terms.
These terms are intended for informational and entertainment purposes only. Professional legal advice should be sought for any specific legal matter.
To register an account with kou9, you must provide accurate and complete information. Details required at registration include: full name, date of birth, a valid email address, mobile number, and residential address. Providing false or fabricated information will result in account termination.
Each person may register only one account. Operating multiple accounts under the same identity, device, IP address, or payment method is strictly prohibited. If detected, all associated accounts will be closed and funds may be forfeited.
As part of the KYC (Know Your Customer) verification process, we may ask you to provide any one of the following documents:
Withdrawals may be restricted until KYC verification is complete. We are committed to keeping your information secure.
Kou9 strictly prohibits anyone under the age of 18 from opening an account or using our services. We reserve the right to verify your age at registration and at any time thereafter. Any account created using a false age will be terminated and all associated transactions will be voided.
Minor Protection: If children or teenagers in your household have access to your device, make sure your kou9 account is password-protected and always log out when not in use.
Additionally, residents of certain countries or regions may not be eligible to use kou9's services. It is your responsibility to comply with the laws applicable in your own country.
Deposits on kou9 can be made via Mobile Banking, Nagad, and Rocket. Deposits are generally credited to your account instantly. In some cases, it may take up to 30 minutes.
Please keep the following in mind when making a deposit:
Kou9 does not charge any deposit fees. However, your mobile banking provider may apply a transfer charge, which is entirely your responsibility.
To make a withdrawal from kou9, your account must be KYC-verified. Withdrawals will not be processed on unverified accounts.
To withdraw winnings derived from a bonus, the applicable wagering requirements must be fulfilled. Requesting a withdrawal before meeting these requirements may result in the bonus balance being cancelled.
kou9 does not charge any processing fees for withdrawals. Charges from your payment provider may apply.
Kou9 regularly offers a variety of bonuses and promotions. Each offer comes with its own specific terms, which you should read carefully before accepting.
General Bonus Terms:
Kou9 reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is suspected, the account and associated bonuses may be cancelled following an investigation.
Before placing any bet on kou9, you should read the specific rules for each game or betting market. General betting rules:
Casino games use an RNG (Random Number Generator) that is regularly certified by a third party. RTP (Return to Player) information for each game is available within the game itself.
The following activities are strictly prohibited on kou9:
If any of the above activities are detected, we reserve the right to immediately suspend the account, forfeit all balances, and take legal action where necessary.
Kou9 believes gaming should be a form of entertainment — not a source of income. We actively promote responsible gaming and are committed to the wellbeing of our members.
The following tools are available on our platform:
If you feel that gaming is becoming a problem for you or your family, please contact our support team or visit our Responsible Gaming View page.
Kou9 treats the protection of your personal data as a top priority. We use 256-bit SSL encryption to keep all your information and transactions secure.
To learn more about how your information is used, who it is shared with, and your rights, please see our Privacy Policy Read it. We never sell your information to third parties.
Kou9 reserves the right to temporarily suspend or permanently close any account in the following circumstances:
You may close your account at any time by contacting support. Please withdraw any eligible balance before closing your account.
Even after account closure, we may retain your data for up to 5 years to meet legal obligations.
Kou9 may update these Terms & Conditions at any time. For significant changes, members will be notified by email or platform notification. Continued use of the service after any changes constitutes acceptance of the updated terms.
If you have any questions or complaints regarding these terms, please contact our support team. We are available 24/7 to help.
For dispute resolution, kou9 support will first attempt to resolve the matter directly. If unresolved, it will be referred to the relevant licensing authority for a final decision.
Find answers to the most frequently asked questions about our Terms & Conditions here.
View All QuestionsJoin kou9 and enjoy a safe, trusted gaming experience.